Design thinking: A New Approach To Fight Complexity And Failure
Photo credit: String Theory by Michael KrigsmanThe endless succession of failed projects forces one to question why success is elusive, with an extraordinary number of projects tangling themselves in knots. These projects are like a child’s string ga…
REVEALED: eBay’s Playbook for Social Business Adoption
eBay’s going social. Its protagonists are building the next generation social platform called the HUB, to increase employee engagement, collaboration and effectiveness. It is instructive to follow the evolution of their strategy in response to the growing chorus of eBay employees who were demanding social tools, or had already snuck them in. On first impression, [...]
If this Bill Passes, The Angel Investment Community is Dead and Companies Like Kickstarter Take Over
H.R. 2930 appears to be just another US Congressional Bill winding its way through the system. Yet I can imagine most Professional Angel Investors recognize (or should) the bill and its potential impact on their livelihood. The House has already passed it with a 95% majority. It’s now on to the Senate and possibly the [...]
How to Improve Social Business Adoption as Told by IBM (Part 1)
I typically like to provide context around discussions with industry thought leaders and Executives of the Fortune 500. Yet some discussions should simply be left untouched and published as-is. It’s not a short article, but the insights around IBM’s journey to becoming a Social Business is remarkable and a must read for those that are [...]
Which Departments are Most Actively Engaged in Enterprise 2.0 (or Emergent Collaboration)
A few weeks ago Chess Media Group released a no-cost research report we put together on the “State of Enterprise 2.0 Collaboration.” The report was put together from survey responses of 234 executives, decision makers, and practitioners at companies around the world who are implementing emergent collaboration solutions at their organizations. One of the questions [...]
Every Company Needs an Employee Engagement Score
The Net Promoter Score is oftentimes used by organizations to help them measure and understand customer loyalty. This score is measured simply by asking customers, “on a scale of 1-10 how likely are you to recommend our company to a friend or colleague?” It has also been suggested that instead of asking customers how likely [...]
Why Email Can’t and Won’t Die
When you think about it there are really only two things that are unique to every individual, their email and their phone number. This is important when we talk about emergent collaboration especially when the topic of moving people away from email comes up. I know that there are many people who believe in the [...]
Employees must Occupy the Board Room and Demand to be Social
They were not incompetent or anything; they had simply broken more pumps in the last year than any previous year the engineers could remember. Not the inexpensive kind, but the large 200 horsepower, $22,000 pumps used in geothermal power plants; each blew up in a succession of preventable blunders. But then it got worse. They [...]
Implementing Enterprise 2.0 at FSG Pt 2: Corporate Culture Shifts
This is part two in a series of posts on how FSG-Social Impact Consultants, is implementing emergent collaboration strategies and technologies within its organization. Part one on business drivers can be found here. Founded in 2000 as Foundation Strategy Group, FSG is a nonprofit consulting firm specializing in strategy, evaluation, and research. Today, FSG with [...]
The Five Key Trends of Enterprise 2.0 (Emergent Collaboration)
Chess Media Group recently released “The State of Enterprise 2.0 Collaboration” report which collected survey responses from 234 executives and decision makers implementing these collaborative solutions in their workplace. The report covers things such as business drivers, ROI, types of tools that are being used, how budgets are being allocated, and how strategies are being [...]
The Secret to Virgin America’s Social Business Success (infographic comparison)
Want to know what it might feel like if an airline actually treated its customers like friends? Not a superficial, phony performance marked by fake smiles and fake actors (think the aviation version of the Truman Show). But an airline that runs its business by listening, supporting and doing what’s best for its customers. Instead, [...]
Implementing Enterprise 2.0 at a Healthcare Organization Pt 3: Roll out and Technology
This is the third in a series of posts on how a mid size medical association is implementing emergent collaboration strategies and technologies within its organization. Part 1 on Business Drivers, can be found here. Part 2 which covers some aspects of change management is here. Today we are going to be looking out [...]
The Most Successful 9/11 Social Advocacy Movement Ever and How They Did It
It’s not in character for these advocates to boast, which is appropriate, really, for the cause they are supporting leaves little to boast about. They could of course, if they were the bragging type, brag about the 300,000 Facebook fans they acquired in just 70 days; or the one million unique visitors to their 911day.org [...]
Implementing Enterprise 2.0 at a Healthcare Organization Pt 1: Business Drivers
This is the first in a series of posts on how a mid size medical association is implementing emergent collaboration strategies and technologies within its organization. The contents of this case study are based on a series of conversations and interviews that took place in June and July 2011, and conducted with an IT professional [...]
This CEO Isn’t Afraid to Take on Jive Software or Salesforce.com
Yammer thrives. The herd mentality around the enterprise activity stream is driving its competitors to emulate their every move. Jive’s done it. So has Salesforce.com, SocialText, Newsgator, Moxie Software and IBM Connections. From the Fortune 500 to the Fortuneless company of one, the activity stream is supplanting email for many forms of business communication. What’s [...]
