Is Dell the World’s Most Social Company? (Scorecard)
“What the heck are you doing?” Yet the language was probably a little more colorful. Three days after the launch of Chief Blogger Lionel Menchaca’s blog, all hell broke loose. Several people within Dell were upset with him for linking to Engadget story about exploding laptops. But Menchaca wasn’t worried about being fired. He had [...]
Is Social the new DotCom?
The term “Social” followed by any noun is exploding into the business lexicon. And it’s beginning to feel like the fairy tale that was the dot com era. Fueled by the Viagra of VC cash, many start-ups had enormous capital, enormous confidence and stiff valuations to match. The motto “get big fast” was the prescribed [...]
Why Microsoft is 3X Better than Apple for Customer Support
Tweet The Apple versus Microsoft product debate has been a constant, four decade campaign. There are proponents on both sides. While recently Apple has emerged the trendier of the two, does having trendier products translate into superior customer support? In the last few months I have met with both the Apple and Microsoft teams in [...]
State of Enterprise 2.0 Survey
Chess Media Group just launched a “State of Enterprise 2.0″ survey to help executives and individuals responsible for these initiatives within their organizations get clarity around what is happening in the industry. The survey examines how organizations are using social and collaborative tools within their organizations for their employee base (not customer or public [...]
Social Business needs a Cnut
Careful with that spelling (for some reason I preferred it to Canute or Kanute). Here is my premise. I think, like Clay Shirky, that we are living in a period of transformation rivalling the changes in society triggered by the printing press, the telegraph, the telephone, photography, film, television, or the start of the Internet [...]
Why BranchOut is a Better Recruiting Solution than LinkedIn (Hint: It’s Social)
“68 percent of people who understand HTML prefer nonfiction, compared with 48 percent of people in general.” Based on a survey of 44 people who know HTML and 116 people in general. – from Correlated.org Correlated.org is a new site that helps discover unexpected correlations between seemingly unrelated things. It’s fascinating how they develop the [...]
The Dangers of Doing What Works
Why is it that in the enterprise 2.0 and social CRM (and probably many other) spaces that we always try to offer a prescription to organizations problems based on what other organizations have done? We always hear about blanket statements such as, “there has to be a center of excellence to manage these efforts,” “the [...]
Implementing Enterprise 2.0 for the Federal Government Part Five: User Adoption
This is part five in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews with Booz Allen Hamilton who has led many of the efforts for various Government agencies. The full series on Enterprise 2.0 for the Federal Government (which includes additional information and specific examples) can be [...]
Implementing Enterprise 2.0 for the Federal Government Part Four: More Obstacles
This is part four in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews with Booz Allen Hamilton who has led many of the efforts for various Government agencies. The full series on Enterprise 2.0 for the Federal Government (which includes additional information and specific examples) can be [...]
Implementing Enterprise 2.0 for the Federal Government Part Three: Obstacles
This is part three in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews with Booz Allen Hamilton who has led many of the efforts for various Government agencies. The full series on Enterprise 2.0 for the Federal Government (which includes additional information and specific examples) can be [...]
Implementing Enterprise 2.0 for the Federal Government Part Two: Who Drives the Tools?
This is part one in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews with Booz Allen Hamilton who has led many of the efforts for various Government agencies. The full series on Enterprise 2.0 for the Federal Government (which includes additional information and specific examples) can be [...]
Do Companies Need Vendors Like Jive Software?
Jive is perhaps one the most recognizable names in the enterprise collaboration space and many would argue that they are miles ahead of the competition. However, a part of me wonders if organizations interested in enterprise collaboration are even ready for Jive yet. One of the keys to success for organizations seeking to deploy these [...]
The Fortune 100 League of Extraordinary Social CMOs (infographic)
Many are calling 2011 the year of the Chief Marketing Officer (CMO). I can assure you, it will not be called the year of the Social CMO. In our analysis only 15 of the 143 CMO’s and Chief Communication Executives (CCO’s) in the Fortune 100 we studied have active Twitter Accounts. Worse, 15% of them [...]
Why BleacherReport.com is Trouncing ESPN.com by using Social Business Principles
How can a small start-up compete with a much larger sports media powerhouse? Is it the look and feel of the sites? The user experience? The quality of the articles? Not from my perspective. In fact, on the surface the sites look similar. Yet the self proclaimed open source sports network BleacherReport.com is clearly growing [...]
