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Is that Service Level Agreement in your cloud services agreement giving you more than what you bargained for?
By Dan Pepper on September 6, 2013
It is pretty well-established that users can expect public cloud service vendors to provide some form of service credits in the event of system downtime. “Downtime” may be classified as time that critical infrastructure, network, and/or server hosts are unavailable. In the event the vendor fails to meet certain uptime guarantees, users may be entitled […]