Supporting The Freeloaders
In response to my yesterday’s post, Whose Throat Should We Choke, one of the readers sent me an email saying that it is unreasonable to expect Cloud applications providers to support freeloaders and dashboards are better suited to deal with them. He argues that there is no way SaaS vendors are going to spend money [...]
Are Free Customers Disposable?
Image by CC Chapman via Flickr Phil Wainewright writes on ZDNet.com about how web giants are treating their customers More than any of these acts, though, the most constructive change would be to get rid of the mindset that leads these Web giants to belittle the circumstances of its ‘consumers’. Is it unreasonable of us [...]
