Announcing TalkingPointz
Welcome to my new site: TalkingPointz.com – the new home for PinDropSoup. It was four years ago this month that I started PinDropSoup as a telecom blog. A lot has changed. It was initially just a hobby, but the page views consistently grew. The blog created numerous opportunities for me, regular writing opportunities at major [...]
Sorry Gartner, Here’s the Real Magic Quadrant for SCRM
To understand what Social Customer Relationship Management (SCRM) is, we have to start with a clear definition. The definition must be clearly articulated and easily understood by individuals in the industry. In the Magic Quadrant for Social CRM, Gartner writes, “Social CRM applications need to be far more customer-centric than more-traditional CRM applications. Without benefits [...]
Hype Cycle for Emerging Technologies 2011: Idea Management Enlightenment
We’re movin’ on up…. Last year, Gartner released its Hype Cycle for Emerging Technologies 2010. Idea Management, included in the analysis, was placed at the latter part of the Trough of Disillusionment. Tough name, although not as dire as it sounds. Rather, a transitional stage in the market evolution of a technology. Still, that part [...]
Social CRM. Good riddance. Next: Social ERP?
Paul Greenberg, dubbed by some “the godfather of SCRM” wrote a post on ZDNET about Gartner’s 2011 SCRM Magic Quadrant. Paul is not pleased with the 2011 SCRM MQ, and he wasn’t with the 2010 either. I’m with Paul on all his points against Gartner’s selection and evaluation process, yet against him on berating Gartner. [...]
Gartner Says Worldwide SaaS Revenue To Grow 21% This Year
Gartner, the leading research firm, said SaaS will grow by 21% this year with CRM leading the way. Based on the trends we have been observing in the recent years, this is pretty much expected. After the initial FUD and maturation of cloud based technologies, enterprises are looking beyond the security and privacy issue to [...]
Variations on Hype Quadrants.. no Magic Hype… no, Hype Cycle.. or is it Magic Quadrant?
Gartner introduced their Real (Magic) Quadrant: Not bad. But let’s not forget the customers’ prospective. Welcome to the Magik Kvadrant: But perhaps most revealing is Phil Fersht’s Painsharing Paradox: Enough of this quadrants, squres, cubes… let’s hype up some cycles. Superseding the Gartner version, here’s the Wailgum Hype Cycle: Not bad. Still a bit complex. [...]
Gartner’s HCM Magic
Gartner’s 2011 Magic Quadrant for Employee Performance Management is here! The most influential of all analyst reports in the HCM arena, Gartner ranks SuccessFactos as an absolute leader, moves Taleo into the Leaders Quadrant and leaves Workday off …
Gartner Says Social CRM Market Will be $1 Billion in 2012
Gartner has predicted that the market for social CRM software will be over $1 Billion by 2012. According to the research firm, social CRM spending will rise exponentially in 2011 and a 3 year shakeout will begin in the space. The huge potential in the space has resulted in over 100 vendors entering the market [...]
Rethinking the Technology & IT Analyst Industry
(Guest post by Zia Yusuf, CEO, Streetline, formerly Executive Vice President, SAP) Over my last twelve years working as a senior executive in the technology industry I have had an opportunity to engage with a broad section of technology and IT analysts and researchers – both from established firms (eg. Gartner, Forrester etc.), smaller more [...]
Social Enterprise Magic Quadrant
Debate and savviness seems to be flying across the Twitter verse these days, Stowe Boyd wrote a post about that One quote there: And Dennis has been making his displeasure about the use of the term ‘social business’ known, but not by arguing about the principles involved. Instead, Howlett has adopted a ‘savviness’ cant: he [...]
Gartner Forecasts 16% Increase In Enterprise SaaS Revenue During 2011
Gartner has released a forecast that predicts a 16.2 percent increase in SaaS revenue in the enterprise application market from 2010. The SaaS revenue in the enterprise application software market in 2009 was $7.9 Billion and, according to the analyst firm, it is forecasted to increase to $9.2 Billion in 2010, a solid 15.7 percent [...]
IT: Become Relevant or Die
This week CloudBlog is in Sydney, Australia, but just last week we were in Orlando Florida at Gartner Symposium – the 20th anniversary of the conference show – a feat in itself in many ways. One thing is clear, even though the two cities are roughly 10,000 miles apart, the adoption of the cloud is [...]
Gartner Magic Quadrant for Internal Social Sotware 2010: Valuable or Not?
Gartner recently released their Magic Quandrant report for internal social software vendors. The below images are courtesy of Read Write Web. The first image is for 2010 the second is from last year. You can clearly see that this year there are a lot less vendors featured, you can read the RWW article on that [...]
Hype Cycle for Emerging Technologies 2010: The Rise of Idea Management
Gartner, Inc. maintains a series of well-followed reports, called Hype Cycles. Gartner Hype Cycles describe the various technologies that address a particular market. The Hype Cycle for the Emerging Technologies, 2010, was published publicly. Here is how Gartner Fellow Jackie Fenn describes this particular report: The Hype Cycle for Emerging Technologies features technologies that are [...]
What’s the Next Casualty After Google Wave?
When Google announced that it is going to kill Wave, my first reaction was – wait, what will happen to Google Wave in Google Apps? So I looked for a post on Google Enterprise Blog. The post basically echoed what was mentioned in their official blog post . It didn’t clearly say if it’ll discontinue [...]
