Customer Support in the Facebook and Twitter Era

Nov 04 2009 04:06:10 PM Posted By : Ben Kepes
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Posted Under : Enterprise Marketing General
Tags : helpstream forrester customer support get satisfaction heresay labs
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One-To-One and One-To-Many, Simultaneously

Jul 09 2009 02:15:56 AM Posted By : Ben Kepes
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Posted Under : Product reviews Small business CloudNews
Tags : zendesk twitter ideo crowd sourcing viddler one to many help desk get satisfaction one to one
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