Why acquisition beats retention
In a short conversation with Graham Hill today, the topic of acquisition versus retention was brought up. My response to Graham’s initial question was “human nature”: @GrahamHill: If only banks, utilities, telcos put as much effort into retaining customers as they did into acquiring them < human nature and my second one was elaborating on [...]
The False Promise of "Adopt now, and all will adapt"
It’s the most widespread lie across IT. Translated from seller to buyer, it says: just buy our stuff, it’s great, pretty soon everyone will have it and then you’ll have the advantage over all the others. It’s how hypes made it in, trends, useful stuff too, but also ERP and CRM trying to take the [...]
The real cause of Global Warming: the Vatican
After a short Twitter conversation with the -usually- formidable, cheeky and clever Ben Kunz, I started to read some of the links he sent me, looking for references, sources, and anything else that could tell me more about the origin of data I am not a gullible person. I have been an IT consultant since [...]
Microsoft and Cloud – they just don’t get it, do they?
On Twitter, Jon Reed pointed me to a Microsoft commercial for Cloud. I checked it out, but low and behold: the above picture is what I got. I’d like to draw attention to the fine print there: To view this video, download the free Microsoft Silverlight plug-in (install Microsoft Silverlight) I myself think it is [...]
2010-2020: The Great Divide
A Great Divide is what I see for the coming decade. Not a hydrological divide of the Americas, but an IT-divide of the business. Pretty much a follow-up from my one year-old Cloud and Social: the tectonic plates of IT 2.0, this post will show the great challenge Business and IT need to face together [...]
Starting a New Series on Entrepreneurialism
I continually talk about how starting a new company can be one of the smartest things you can do in the current recession. Especially if you are part of the growing legions of the unemployed for 14 weeks or more, it is going to be a difficult 2010 for many people, and many of the [...]
Revenue, Burn Rate, Growth and ARPU for SaaS Businesses
There has been much discussion of late around the relative profitability of SaaS versus on-premises software companies. Most of the high-level analysis of SaaS companies is based on (relatively) mature companies – there being very few companies that are both young AND by necessity or choice report their number extensively. SaaS accounting company Xero (disclosure [...]
