If Support = Sales, Lousy Support = Lost Sales
Smart companies know that Support = Sales. Others still have to learn that Lousy Support = Lost Sales. I’ve had my fair share of poor support experience with HP, including the rep who would rather damage the brand by claiming they sell mismatched units than look for a solution, or this other fellow who is [...]
Your Data May Be So Safe Even You Can’t Access It
When several, seemingly unrelated threads on TechMeme discuss the same things, you know they are onto something big. Today it’s data. Where you store it, how accessible / safe it is – and no, today’s s safety discussion isn’t about protecting it from intruders: it’s about whether you, the rightful owner can assess it safely. [...]
