MindTouch and Zendesk Partner To Take Customer Service To The Next Level
Image via Wikipedia MindTouch (previous CloudAve coverage), the provider of Help 2.0 solutions, and Zendesk (previous CloudAve coverage), SaaS helpdesk provider, joined hands together to announce a product which will bring MindTouch’s social knowledge base solution to Zendesk customers for free. This will help businesses offer an even more satisfying customer service experience for their [...]
BMC Reaches for the Cloud With a New Service Desk Express Offering
A guest post from Rhett Glauser, Service-now.com director of communications. Rhett has spent a decade talking and writing about the IT management industry from the perspective of companies like Service-now.com, Symantec, Altiris and Lineo. These days he spends most of his time communicating the benefits of modern IT service management applications, software-as-a-service, and IT best [...]
