Helpstream CEO Gone. Or is it the Company? Either Way, We Gain a Great Blogger.
You heard the good news here first, so it’s only appropriate to be the first to follow up: Bob Warfield is likely out as CEO of Helpstream, a Social CRM SaaS provider. The company website still lists Bob as CEO, but his blog post this morning implies news not yet officially announced: My Startup Track [...]
Customer Support in the Facebook and Twitter Era
I’ve been a follower of Helpstream CEO Bob Warfield since before I begun blogging. He’s a super smart, super analytical SaaS commentator who left the world of full time blogging to enjoy the rewards of corporate leadership. I’d have made this session no matter what, the fact it included a bunch of other really smart [...]
Would You Manage CRM with a Wiki?
Or human resources with a blog? How about project management with forums? Funny questions to ask, no doubt. Of course it’s not possible to effectively address many of the critical business functions using basic Enterprise 2.0 tools. Yet when it comes to social software, it often seems that the only game in town is to [...]
Helpstream Gets New CEO – Hope We Did Not Lose Him as Blogger
We’re Bob Warfield fans here @ CloudAve: Ben called Bob a blogger role model, and I share his feelings, although in a strange moment Bob said he was reading my blog religiously Perhaps when he wants to laugh? Joke apart, Bob is a software veteran whose most recent gig was Executive VP of Helpstream [...]
Helpstream – Managing Knowledge Management!
One of my role models in blogging is Bob Warfield, founder of the SmoothSpan blog. As well as being the most thorough and analytical blogger that I know of, Bob is also VP of Products at Helpstream, a SaaS company I wanted to review here. Helpstream is a web delivered knowledge management solution that cleverly delivers users (be [...]
