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By Michael Krigsman on July 25, 2014
Changing technologies, client expectations, competition and an evolving market environment have forced business process outsourcers to adapt. Here’s what you need to know.
By Zoli Erdos on March 25, 2013
Fellow Enterprise Irregular and HfS Research Founder Phil Fersht introduced their new Blueprint with an appropriate title: Step aside Magic Quadrant, hello Blueprint. I think such a milestone warrants a historical overview of Gartner’s Magic Quadrant, Hype Cycle, Magic Cycle, Magic Hype, Hyped Magik… or any other variation you prefer. And since it’s just a few […]