Moving PaaS Beyond the Sound Bites in 2013
Most of the discussion around PaaS these days tends to focus on the rapid application deployment capabilities. That’s the easiest thing to demo in a 3-minute video so it tends to get the headlines. I believe that in 2013 we will move on from this eye candy and dig into some of the higher value [...]
Customer Self-Service | The Holy Grail of SaaS
One hundred percent customer self-service is the holy grail of SaaS. Everyone looks for it, but it is never found. Even if your product is simple enough to provide complete self-service purchase, you are unlikely to get away with complete self-service support, because you can’t hang unhappy customer’s out to dry or you will ruin [...]
