Why customer service can’t be outsourced
After briefly participating in last night’s #custserv chat, I found myself dissatisfied with chats like these via a medium like that. I like to get definitions straightened out and agreed upon when they get “volatile” so to say. So, for future chats, please find a web page that does (and can be scanned in a [...]
Quora: a gossiper’s wet dream
And yes, it is a big wet dream to begin with, for all those self-promoters out there overshadowing the few good and helpful answers that are given on the platform. An ingenious tweet from Olivier Blanchard in a rather long conversation with David Armano pushed me to this post: @armano Quora is almost like a [...]
Twitter punctuation manners
A small post about punctuation – in my general writing, and tweets If you haven’t noticed, I leave out a period at the end of every paragraph – on this blog, when I comment here and there, in emails – period (pun intended) I think the following whitespace makes it perfectly clear that a paragraph [...]
Mark Zuckerberg no longer a social norm
A few days ago Mark Zuckerberg was offered another podium at San Fransisco’s Crunchies, where he dared to state that privacy was no longer a social norm: “People have really gotten comfortable not only sharing more information and different kinds, but more openly and with more people,” he said. “That social norm is just something [...]
Real Profitability Part V: The Aftermath
After the last 4 posts on the subject (1, 2, 3, 4), this is the final one I had a few chats with respected and “bearded” analysts in the field, and realised that my unorthodox calculations would be fine as long as they’d make sense – the average analyst is only interested in earnings per [...]
Real Profitability Part IV: The Verdict
In yesterday’s post I showed the absolute and relative revenue, profit and R&D figures of Tata Consulting Services and Wipro. The day before that, I showed the absolute and relative revenue, profit and R&D figures of Accenture, Atos Origin, Logica and Capgemini. The day before even that, I started this series by showing the absolute [...]
Real Profitability Part III: Indian players
Part III and second-to-last of this series, at least this one will be the last one with lists of figures In the first I gave you the Big Three (Google, Microsoft and Apple) and Four (Oracle, SAP, IBM and HP) and there was a big difference between them. Where the Big Three make an operating [...]
Real Profitability Part II: classical System Integrators
In my previous post I gave away financial stats on The Big Three and The Big Four, showing their revenue, profit and R&D – for the company as a whole but also calculated relatively for each employee. As Wim Rampen marvelously noted, the real drooling stats would be in measuring all that by customer, rather [...]
Real Profitability Part I: The Big Three and Four
After last post about the wondrous differences between absolute statistics and relative statistics, I decided to do a post and show you what I carry in my back-pocket before attending an event where The Big Three (GOOG, MSFT and AAPL) and The Big Four (ORCL, SAP, IBM, HPQ) announce last year’s figures and achievements. It [...]
Enterprise microblogging: measuring true value "is relative"
Yammer announced a new feature yesterday: Leaderboards Leaderboards gives users access to statistics about their network activity. The Leaderboards include: Most Liked Members: Top 10 users whose messages have received the most ‘Likes’ Most Replied to Members: Top 10 users whose messages have received the most replies Members with the Most Posts: Top 10 users [...]
The To Tweet Or ReTweet Flowchart
A few posts ago I blogged about behaving differently on Twitter or not. One thing lead to the other, and there was a small comment-conversation about ReTweeting. So, inspired by Innes Fisher, here’s a small scheme. At the very bottom, there is “the ass-option”. Almost none of you will ever end up there, but I [...]
Your Twitter security is an egg, not an onion
Hard to come up with a more fuzzy title really. Let me cut through the usual Twitter conversation show and pick only one: .@CoCreatr @VenessaMiemis @dsearls Twitter DMs can be seen by 3rd parties http://bit.ly/auSmBL < what part of “access” did u not understand? That was a rather short version of the original tweet, including [...]
Do we need to behave differently on Twitter?
A tweet by Bertrand Duperrin started this post: @ITSinsider @thecr our decision to RT or not should not be made on agreement but on value for our followers. That was an answer to Susan Scrupski’s opinion on what she deems fit to RT: @TheCR I only RT the tweets of members I think provide great [...]
The real cause of Global Warming: the Vatican
After a short Twitter conversation with the -usually- formidable, cheeky and clever Ben Kunz, I started to read some of the links he sent me, looking for references, sources, and anything else that could tell me more about the origin of data I am not a gullible person. I have been an IT consultant since [...]
Presentation and content hardly ever go along
After the publication of Digital Surgeons’ Facebook versus Twitter infographic this week, it got quickly republished everywhere, and ReTweeted. Currently, the words “facebook twitter infographic” still get 4.2 tweets per minute Pretty huge hey? GigaOm, TheNextWeb and ZDNet are a few of those who republished the nice and shiny graphic- apparently called infographic these days [...]
