Truth about the SAP HCM Customer Connection Program
In February of 2012, SAP announced that it was replacing the defunct Development Request (DRQ) process, which had long been ineffective, with a new ASUG support Customer Connection Program. The programs goal was to allow customers to submit smaller improvements, and assuming they got the minimum support of five other customers, that SAP would review, [...]
Finding opportunities to unseat incumbents
On Quora, this question was asked: Competition: How do you assess the value of a new product or service vs an incumbent’s? Is there a starting set of criteria? eg. price, quantity provided, ease of use, breadth and so on. I’m thinking specifically of a product to supply financial news and information and prices. What [...]
A Method for Applying Jobs-to-Be-Done to Product and Service Design
Say you’re designing something new for a product or service. Of course, you have your own ideas for what to do. But, how informed are you really about what is needed? This is a question I faced in thinking about game mechanics used in a social platform. A common product approach is to work up [...]
The Shift has hit the Fan – Microsoft, Facebook Slides, Google Rises
In what seems to be from the lower paleothic period but in fact was about a year and a half ago, I wrote a post about the Mean Girls phenomenon and Shakespeare. This in turn was not actually about mean girls or Henry IV, but about the interesting relationship of…
What’s your view on customers’ value to innovation?
More and more, customer-centricity is becoming a thing. As in, an increasingly important philosophy to companies in managing day-to-day and even longer term planning. In comes in different forms: design thinking, social CRM, service-dominant logic, value co-creation. But it’s not pervasive at this point. Companies still are spotty on how much they integrate customers into their processes. [...]
Book review–Kill the Company
I seem to be on the mailing list for book publishers wanting people to read and review new business tomes – that’s not such a bad thing – I get a heap of literature and a great way to expand my library. The most recent review copy I was sent was Kill the Company by [...]
SAP and SuccessFactors – SuccessConnect Conference Recap
I spent last week in San Francisco attending SuccessConnect which is the middle of three SuccessFactors events with the last happening this week in London in which fellow SAP Mentors Luke Marson and Martin Gillet are attending. I started by attending a ½ day analyst event which SuccessFactors did a good job of having high [...]
Fixing Software Patents, One Hack At Time
Software patents are broken and patent trolls are seriously hurting innovation. Companies are spending more money on buying patents to launch offensive strikes against other companies instead of competing by building great products. There are numerous patent horror stories I could outline where they are being used for all purposes except to innovate. In fact [...]
Bell Labs Created Our Digital World. What They Teach Us about Innovation.
What do these following crucial, society-altering innovations have in common? Transistors Silicon-based semiconductors Mobile communication Lasers Solar cells UNIX operating system Information theory (link) They all have origins in the amazing Idea Factory, AT&T’s Bell Labs. I’ve had a chance to learn about Bell Labs via Jon Gertner’s new book, The Idea Factory: Bell Labs and [...]
10 Questions about Innovation Management
In a recent edition of Product Management Talk radio, I had the opportunity to speak on the topic, Expanding the Innovation Pie, along with Prabhakar Gopalan,corporate strategist at Dell. The show lasted an hour, and will be available as a podcast. In preparation for the show, host Cindy Solomonasked me to answer ten questions about innovation management. Those questions, and my [...]
It’s the Jobs-to-Be-Done, Stupid!
I do product management for Spigit. I’ve done product management for other companies as well. And let me tell you, the easiest thing in the world is to fall into the trap of focusing on how customers are using your product. Product forms your relationship with customers. It’s how you know them. They will tell [...]
Bored of Directors
What new shiny object do we not care about today? And what do crown jewels mean anyway? Thus was the start of a conversation with the New Zealand provocateur – in human form, which was a follow up to a Gillmor Gang Enterprise show recorded live in real-time. Behind the…
On the Utility of Thinking in Terms of Jobs-to-Be-Done
In a recent post examining the future of retail, I used the jobs-to-be-done approach to break down the industry. And I’ve been using it more in other ways. It’s quite useful as a basis for innovation. The premise of the jobs-to-be-done approach is that it provides a much better basis for innovation. The focus is [...]
Europe Sets Course for Cloud
There’s a perception that cloud computing has become a “mature” technology, a perception shared by few but anticipated by most everyone else with the exception of those trying to preserve their self-interests. I don’t blame them – each person inherently protects self-interests. They’re wrong though. Cloud is not mature. It is evolving. The paradox is [...]
Carrot Beats Stick
WooHoo: You’ve just unlocked the URL of Blogville Badge! With Hostess becoming as bankrupt as the nutritional information in a Ding Dong and Kodak redefining the Kodak moment of another kind of bankruptcy, I immediately thought of my childhood. Thankfully those cheerful marketing images that blanketed the store shelves were replaced by a different set [...]
