Research: Spotlight on social media risk management
A new report by Altimeter Group sheds light on the importance of risk management as applied to social media.
Re-cap of SugarCon Day 1
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little sleep. I’ve never attended a Sugarcon evet before but boy am I glad I did. First of all I had the great pleasure of meeting with folks that I have been chatting with online but [...]
Report on 18 Use Cases for Social CRM
Jeremiah Owyang and Ray Wang from Altimeter Group released their report today on the 18 use cases for Social CRM and provide some ideas and guidelines for how to move forward within the space. They included quite an impressive roster of experts and vendors to help them compile their report. However, keep in mind that [...]
@jowyang and the Circle of Life
A hot news item out of Silicon Valley is that my old friend Jeremiah Owyang has left Forrester Research to form the equivalent of a rock supergroup by joining Charlene Li, Ray Wang, and Deb Schulz at Altimeter. This is great news for all of those aforementioned rockstars, but it is also a classic example [...]
