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Browse: Home / likelihood to recommend score

likelihood to recommend score

Every Company Needs an Employee Engagement Score

Every Company Needs an Employee Engagement Score

By Jacob Morgan on October 27, 2011

The Net Promoter Score is oftentimes used by organizations to help them measure and understand customer loyalty.  This score is measured simply by asking customers, “on a scale of 1-10 how likely are you to recommend our company to a friend or colleague?”  It has also been suggested that instead of asking customers how likely [...]

Posted in Trends & Concepts | Tagged collaboration, employee engagement score, engagement employees, enterprise 2.0, happy employees, likelihood to recommend score, net promoter score, nps

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  • jarretpazahanick: Thanks Joost for the kind...
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