Will CRM Sytems and Listening Tools Become One and the Same?
Call me crazy (as many of you have), but I don’t see the separation of “listening tools” and “CRM systems” lasting too much longer. We have actually seen a few acquisitions over the past few months such as Jive acquiring Filtrbox, Lithium acquiring Scout Labs, Meltwater acquiring Buzzgain, Attensity acquiring Biz 360, and several others. [...]
