Sorry Gartner, Here’s the Real Magic Quadrant for SCRM
To understand what Social Customer Relationship Management (SCRM) is, we have to start with a clear definition. The definition must be clearly articulated and easily understood by individuals in the industry. In the Magic Quadrant for Social CRM, Gartner writes, “Social CRM applications need to be far more customer-centric than more-traditional CRM applications. Without benefits [...]
Thoughts from the Enterprise 2.0 Conference- June 2011
I just came back from the E2.0 conference in Boston which as usual was a fantastic gathering of really great and smart people. I arrived late Monday evening and had meetings pretty much all day on Tuesday. I had the opportunity to attend a few sessions on Wednesday and made sure to get plenty of [...]
Bloglines Offline, But Who Cares? It's Been Comatose Anyway.
The weekend’s non-news is that feed reader Bloglines is down. Who cares… in fact has anyone noticed it? The once dominant feed-reader has been on the decline for years, and no, the decline did not start with the sale to Ask, but long before. Ask apparently failed to sell it, does not know what to [...]
There is Only One Feed Reader – Google
Let’s face it, Game Over, nothing stands up to Google Reader. Last time I checked Feed Reader stats on my personal blog, I could observe Bloglines decline, but it still had significant market share, almost equal to up-and-coming Google: Three years later Google Reader has 52% share, while Bloglines shrank to a pitiful 13%. [...]
Is Enterprise RSS Dead or Not? Gotta Love TechMeme
Gotta love TechMeme – for bringing out great debates. Here’s how two reputable sources came to completely different conclusions regarding the same event, in this case NewsGator’s funding. R.I.P. Enterprise RSS –says ReadWriteWeb: The Market Doesn’t Look Good Newsgator, one of those three companies, announced today that it has closed another round of funding, unbelievably [...]
