Focusing on What Really Matters
picture taken from a recent trip to Tibet (around 4500 meters high) If you’ve been reading this blog a while (thank you if you have, if not…welcome!) you know that I’ve spent a lot of time talking about topics such as social media, social crm, enterprise 2.0, etc. But every now and then I like [...]
Is Enterprise 2.0 Just A Toy?
One of the things that bugs me about the current state of E2.0 is that even its advocates don’t seem to take it seriously. I just had a fantastic time at the E2.0 conference in Boston, but I noticed some worrying trends. I offer my thoughts in the spirit of tough love and constructive criticism, [...]
American Airlines Hates Its Customers!
I really wasn’t going to write this post but on the advice of some colleagues and friends in the industry, I decided to go ahead and share my experiences with American Airlines. Here’s my story: Last week I booked a last minute ticket to Hawaii; the flight departed Thursday and I booked it Wednesday evening. [...]
Candid Interview with Brian Solis, Author of Engage
I had the opportunity to speak with and interview Brian Solis (who I’m sure many of you know) about his new book, Engage (Brian also wrote the forward for my book, Twittfaced). I didn’t want to ask the same boring questions that everyone else usually asks, so instead I decided to ask Brian some “serious” [...]
Update on My Starting With a Virtual Assistant
A few weeks ago I wrote that I was starting off with a virtual assistant . I’ve received many questions from all of you so I thought I’d give you an update on how things are going. It’s been around 2 weeks since I have bee working with my new VA (his name is DJ) [...]
Introducing Social Business One
Towards the end of last year I was approached by Bob Thompson from Customer Think and Axel Schultze from the Social Media Academy to be a part of a new type of community that just debuted a few days ago called SocialBusinessOne. SBO was designed to be a home for everything from Enterprise 2.0 to [...]
Starting with a Virtual Assistant
Starting this week I’m going to be experimenting with a virtual assistant to help me and Chess Media Group get tasks done. Over the past few months I’ve spent far too much time on tasks that can easily be delegated to someone else such as email, basic research, information gathering, and document creation. I’ll admit [...]
