High Performance at Massive Scale – Lessons learned at Facebook
Jeff Rothschild, Vice President of Technology at Facebook gave a great presentation at UC San Diego on “High Performance at Massive Scale – Lessons learned at Facebook“. The presentation’s abstract: Facebook has grown into one of the largest sites on the Internet today serving over 200 billion pages per month. The nature of social data [...]
Can Soc-Nets Live On Public Clouds?
Derrick Harris, writing on GigaOm Pro (Subscription Required), puts forward an argument claiming that Social Networks like Facebook or Twitter cannot live on the public clouds. The real irony here is that, while social networks are cutting-edge web-based services, there is little symbiosis with the other cutting-edge web-based paradigm getting lots of attention lately: cloud [...]
The Social Media Customer Care Machinery
Comcast Customer Service s*cks Comcast Offers Great Customer Service on Twitter. Both are true. Frank Eliason, the Customer Service Director behind @comcastcares is now a Social Media star, being invited to speaking engagement left and right. The buzz surrounding @comcastcares served as eye opener to many other companies who are jumping on Twitter in his [...]
Can Social Media Customer Care Scale? Should it Scale?
Frank Eliason is a Comcast employee. – how … uninteresting. Frank Eliason is a Social Media Celebrity – how exciting. Both are true. Frank is better known as @comcastcares on Twitter – he is the Customer Service Director who came up with the idea to use Twitter in an effort to improve the Cable Giant’s [...]
