Private Clouds Must Be Agile
I recently read a well reasoned post by HP’s Cloud CIO Christian Verstraete. In the post Verstraete reflected on a Twitter exchange he’d had responding to the claims by someone that private cloud was a myth. The private/public debate has raged for a few years now and the two sides go something like this: Opponents of private [...]
Lesson in simplified storage shows how complexity fails
The default approach to most complex problems is to engineer a complex solution. We see this in IT, generally, and in cloud computing specifically. Experience has taught us, however, that large-scale systems belie this tendency: Simpler solutions are best for solving complex problems. When developers write code, they talk about “elegant code,” meaning they are [...]
Startup Scaling | Overcoming 5 Key Operational Challenges
Startup scaling from zero to $100M is 10% strategy and 90% execution. You’d never know that from reading the Web, because the advice you’ll find online is 90% strategy.
High Performance at Massive Scale – Lessons learned at Facebook
Jeff Rothschild, Vice President of Technology at Facebook gave a great presentation at UC San Diego on “High Performance at Massive Scale – Lessons learned at Facebook“. The presentation’s abstract: Facebook has grown into one of the largest sites on the Internet today serving over 200 billion pages per month. The nature of social data [...]
Can Soc-Nets Live On Public Clouds?
Derrick Harris, writing on GigaOm Pro (Subscription Required), puts forward an argument claiming that Social Networks like Facebook or Twitter cannot live on the public clouds. The real irony here is that, while social networks are cutting-edge web-based services, there is little symbiosis with the other cutting-edge web-based paradigm getting lots of attention lately: cloud [...]
The Social Media Customer Care Machinery
Comcast Customer Service s*cks Comcast Offers Great Customer Service on Twitter. Both are true. Frank Eliason, the Customer Service Director behind @comcastcares is now a Social Media star, being invited to speaking engagement left and right. The buzz surrounding @comcastcares served as eye opener to many other companies who are jumping on Twitter in his [...]
Can Social Media Customer Care Scale? Should it Scale?
Frank Eliason is a Comcast employee. – how … uninteresting. Frank Eliason is a Social Media Celebrity – how exciting. Both are true. Frank is better known as @comcastcares on Twitter – he is the Customer Service Director who came up with the idea to use Twitter in an effort to improve the Cable Giant’s [...]
