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Service level agreement
Is that Service Level Agreement in your cloud services agreement giving you more than what you bargained for?
By Dan Pepper on September 6, 2013
It is pretty well-established that users can expect public cloud service vendors to provide some form of service credits in the event of system downtime. “Downtime” may be classified as time that critical infrastructure, network, and/or server hosts are unavailable. In the event the vendor fails to meet certain uptime guarantees, users may be entitled […]
By Michael Krigsman on December 26, 2012
Although cloud computing holds the promise of innovation and business transformation, buyers remain focused on cost and are confused over license models.
By Paul Miller on December 13, 2012
Hewlett Packard used its Discover event in Frankfurt last week to reassert the company’s cloud credentials. Public, private, hybrid; HP is painting pictures that encompass them all, whilst seeking to protect hardware revenues and reassure conservative executives at some of its largest and most profitable customers. But HP has been here before, making bold claims […]
Posted in Featured Posts, Infrastructure, Open Source | Tagged cloud computing, dell, dell world, discover2012, Enterprise Computing, Frankfurt, hewlett packard, hp cloud, HP Discover, HPDiscover, hybrid cloud, michael dell, openstack, private cloud, public cloud, Service level agreement, sla, vmware
By David Terrar on March 12, 2012
One of the big issues for a buyer today considering Cloud Computing is how do you choose a good Cloud provider from a bad one? Who do you trust? Maybe the Cloud Topic needs some standards? Well actually there are so many standards bodies and vendor groups that the picture is confused – something that […]
By Mark Suster on November 3, 2010
There is a transition in every company from a “seat of the pants” kind of entrepreneurial company to a “process driven” mechanized one. Many people who are successful in the former fare less well in the latter. Frankly, I’m much more of the former kind of guy and I tire of the routine process & […]