Service Please…
On Tuesday of this week (Feb. 8th) my cloud-buddy, Ben Kepes, lined me up to participate in a Focus Group Round Table event entitled “Forwards and Upwards – 2011 In The Clouds“. Using his excellent moderating skills, Ben championed a very interesting 45 minute discussion (mp3 recording of which can be found here) with myself, [...]
DBS, Intuit: Doing the Hard Yards for Transparency in a SaaS Era
I arrived back from Tokyo to the news of a major DBS snafu, involving the loss of the entire ATM network, Internet and mobile banking services for 7 hours on the 5th July. That’s bad. However, the unqualified apology by DBS’ CEO, Mr Piyush Gupta, was truly a breath of fresh air. Not only was [...]
So You Bought a JooJoo – How Will it be Serviced?
I know, it’s crazy to talk about the JooJoo (formerly known as CrunchPad) a day before the iPad is released. But the major gadget blogs do, having received a test unit – and that in itself is a bit of a PR coup for JooJoo. They should enjoy it while it last. Too bad it [...]
It's Really All About Service
Let’s get something straight – SaaS is a disrupter. SaaS vendors are attempting to move customers from the shrink-wrapped software days of old to a new on-demand paradigm. Smart vendors understand just how sticky software is – and in no sector more than SMBs. Why is this so? Let’s look at the average SMB owner [...]
