Contempt for Customers
Thinly disguised contempt for the customer is an easy trap to fall into, after-all, without customers our jobs would be a lot easier. There is just one problem with this line of thinking… The first time I heard the term Thinly Disguised Contempt for the Customer was from the book In Search of Excellence. The example provided [...]
Cognitive Dissonance: Are you a technology or a service?
One of the trends I’ve observed over the past several years is that more and more technology entrepreneurs are starting service-delivery business. By services businesses, I’m referring to the category of businesses that some venture investors refer to as technology-enabled services (“TES”). We at Meritage prefer the term network-enabled services (“NES”), which we think more [...]
Financing a Services Business: The Valley of Death
It is a late afternoon ritual for me to read the Meritage Minute, a daily briefing on key news events published by my colleague Heidi Longaberger. If you would like to receive The Minute, email Heidi. Yesterday’s briefing included an AlwaysOn piece titled “In Ten Years Will All Apps Be in the Cloud?” I’m not [...]
Anti Virus in the Cloud
Symantec is releasing a suite of tools today that will help companies deal with virus outbreaks that might infect documents, spreadsheets, and other ways that malware might make it back into your company. As more workers become virtual, cloud computing offers compelling ways to share information, but as workers connect, you never know what is [...]
