Sorry Gartner, Here’s the Real Magic Quadrant for SCRM
To understand what Social Customer Relationship Management (SCRM) is, we have to start with a clear definition. The definition must be clearly articulated and easily understood by individuals in the industry. In the Magic Quadrant for Social CRM, Gartner writes, “Social CRM applications need to be far more customer-centric than more-traditional CRM applications. Without benefits [...]
Bitnami Makes Deploying SugarCRM on AWS Easy
Bitnami (see previous CloudAve coverage), whose platform allows easy deployment of open source applications across multiple cloud providers, today partnered with SugarCRM (see previous CloudAve coverage) to make it easy to run SugarCRM Professional, Enterprise and Community editions on AWS using Bitnami Cloud Hosting. With this partnership, Bitnami Cloud Hosting becomes the preferred method of [...]
SugarCRM Releases Sugar 6 And Ties Up With Cloud Vendors
SugarCRM, the open source CRM company founded in 2004, has announced the release of their latest version, Sugar 6. With this release, SugarCRM is trying to focus on making it easier and flexible for users to use CRM systems. In fact, many users are completely lost when it comes to using CRM. The complexity and [...]
SugarCRM Gets Cloud Connectivity
SugarCRM, leading open source CRM provider, today announced the availability of Cloud Connectors. These connectors can be used to tap into third party web services and provide relevant information inside the CRM. For example, they could tap into LinkedIn and offer contextual information about a client. This is a smart strategy on the part of [...]
