Want better support? Then make that part of your buying criteria.
I was very entertained when I read a recent blog post complaining about the crappy customer service you get from big internet companies. The writer titled it, “Hey internet giants, you’re no longer startups, get some customer service.” I was entertained for two reasons. The first is that it’s quite possible for a startup to [...]
Windows Live Writer: The Race for Memory
The other day I posted a screen print of Windows Live Writer (the one and only client app I really like) eating up 85% of CPU and 1.2G memory. That’s pretty bad. Then I did a test: open up WLW fresh, open a draft post, then minimize WLW, and see how fast it would bring [...]
If Support = Sales, Lousy Support = Lost Sales
Smart companies know that Support = Sales. Others still have to learn that Lousy Support = Lost Sales. I’ve had my fair share of poor support experience with HP, including the rep who would rather damage the brand by claiming they sell mismatched units than look for a solution, or this other fellow who is [...]
