The Strategic Technical Communicator: An Open Letter to the CEO
Dear CEO: I am here to help. I represent the customer’s best interest when using our products and services. I am her voice. When the company hired me as a Technical Communicator I was under the impression that my representation of the customer mattered. That I would be given the authority along with the responsibility [...]
It’s Not Your Product, Your Documentation Just Sucks
Do we really have to wade through your 400 page text-based manual you’ve posted online in order to find out why an error keeps us from using your software? Worse, when we finally find the answer it’s incomplete. So what do we do? A Google search and find the answer elsewhere. Really? Aren’t we done [...]
The Most Influential Technical Communicator Bloggers
The Technical Communicator community has many influential bloggers. Yet for an industry known for its communication skills, we were surprised by the lack of social media experience even among the elite. Astonishing, given the nature of the industry. I suspect that will change as Technical Communicators become more comfortable with today’s communication tools. In compiling [...]
