Cloud Apps – (MindTouch) Help Is On The Way
MindTouch (previous CloudAve coverage), who morphed from a Wiki provider to Help 2.0 solution provider, last week announced a new feature to their MindTouch TCS platform, their flagship Help 2.0 solution. Called MindTouch Contextual Help, this helps vendors add contextual help features to their web or cloud based apps. Even though I have been following [...]
MindTouch and Zendesk Partner To Take Customer Service To The Next Level
Image via Wikipedia MindTouch (previous CloudAve coverage), the provider of Help 2.0 solutions, and Zendesk (previous CloudAve coverage), SaaS helpdesk provider, joined hands together to announce a product which will bring MindTouch’s social knowledge base solution to Zendesk customers for free. This will help businesses offer an even more satisfying customer service experience for their [...]
Mindtouch Wants To Be The Nerve Center Enabling Social Business
Last week I attended Enterprise 2.0 conference and I saw the enthusiasm among businesses to leverage the Social Business tools to greatly increase the productivity within the organization. In my opinion, these social business tools should have the following three essential characteristics (well, there are few others but these are the ones I consider to [...]
Is MindTouch A Documentation Player Or A Collaboration Player?
MindTouch, the San Diego based enterprise software company, announced the availability of Technical Communication Suite on friday. This adds a social layer over their powerful content platform, thereby, allowing organizations to build a community around their content. This platform is very handy not only for startups and smaller companies, it is also very important for [...]
How well do you know Technical Communicators and their tools?
A few months ago we conducted a survey of over 300 Technical Communicators from a cross section of industries and company sizes. The results surprised us. Not only did we learn that most Technical Communicators believe that in order to use Wiki’s you needed to know Wiki text, but that they were rarely using any [...]
