Research: Spotlight on social media risk management
A new report by Altimeter Group sheds light on the importance of risk management as applied to social media.
How pubsub works – and always has, and will
[Image by RIA Novosti] Brenda Michelson triggered me into a small conversation on pubsub – of course I did a quick search and analysis via my Twitter search tools and learned that it’s been mentioned 91 times in the past week, the vast majority of which seem to be treating the word sub as in [...]
Dropbox Security Issues–IT has itself to Blame
So Dropbox, the file sharing, backup and sync service that has been setting the world on fire, seems to have had some serious problems of late. It seems a large number of users have received spam e-mails and, in response, Dropbox has bought in a SWAT team of security experts
Twitter is NOT where the party is at
You couldn’t possible have missed the messy story around NBC and Twitter, resulting in suspension of Guy Adams’ Twitter account. Guy’s latest reaction on that is here, and contains the concise version. I do have to say that “which is widely listed online” is an exaggeration for sure, as it’s only to be found on [...]
Twitter disrupts GPS systems of Olympic cyclers
Social media prevented broadcasters from getting accurate data about the precise location of Olympic bicycle competitors.
The Most Obvious Mobile Ad Unit and What the New York Times Got Wrong
The New York Times recently ran an article titled, “Tech Companies Leave Phone Calls Behind.” I love the NY Times and am a paying subscriber. But this article missed the real trend. The premise of the article is that in an increasingly online world ruled by techies who don’t want to talk on the phone, [...]
Social Media Hysteria
Yesterday, after the Amazon outage, I tweeted a comment highlighting the difficulties faced by AWS customers (applicable, in general, to all public cloud customers) when there is an outage. It was a tweet meant to highlight how desperate the situation becomes for AWS customers as well as AWS employees. I compared the situation after such [...]
Tweets Offer Little Value in Understanding Customer Needs
Social media. A rich source of insight and opportunity for companies. Why, it’s an article of faith that customers are talking…on their terms…where they want. So get out there and learn from them! See what this IBM executive says:
Why Socialcam Will Fail*
* Yes, the title of this post is blatant linkbait. But it’s a serious topic. Over the past few days, I mentioned the topic of my post to a number of smart people in the industry, who all had the same reaction: “I don’t get Socialcam, and I want to r…
Is There A Social Media Bubble?
Of course there’s a social media bubble. All over the map, everyone ranging from seed-stage investors to the public markets are paying inflated prices for social media assets. But while the current frenzy is a bubble, it doesn’t even come close to the magnitude and madness of the Dot-Com bubble. Back in those days, “eyeballs” [...]
Don’t Try to “Pull an Instagram.” Here’s Why …
Instagram. It’s understandably on everybody’s mind these days. Clichés abound about, “You know what would be cool? …” I’ll write soon on my views of why I believe Instagram took off as a social network and what I think comes next. Instagram happens to be one of the few social networks I regularly use along [...]
Avoid dashes and fancy quotes in blog titles
John Reed pointed me to a post by Jeremiah Owyang, which I failed to retrieve on my phone: Coping With Twitter’s Unfollow Bug bit.ly/H6rUUz – by @jowyang (via @jonerp) #ensw — Jon Reed (@jonerpnewsfeed) maart 31, 2012 Ironic as it may seem, this is due to another bug which doesn’t have clear ownership: let’s [...]
Why API’s suck, and what they lack
The Social Media Movement is slowly moving towards monetisation. Social Business, yes even Social Enterprise, is neigh. Infographics bite the dust in an ever-increasing frenzy to prove that social is here to stay, to rule, to conquer the world! And as yet another evidence of that, API’s are brought forward – by the hundreds, no [...]
Cloud’s Secret Sauce–Zendesk Delivers Best Practice Analytics and Customer Satisfaction Data
I’ve long said that one of the key benefits of cloud applications is the ability of vendors to aggregate and anonymize data from their users, and to offer this anonymized aggregated data back to users who can then derive insights from comparisons between themselves and other vendors. It’s an area fraught with concerns about commercial [...]
Facebook, Employers, and your username and password as a federated identity
This has been a very interesting week for employers and Facebook. I have been writing about this story over on Toolbox, here and here if you are interested in reading, but on this site I want to go a little deeper into the idea of asking prospective employees for a username and password to any [...]
