Three Things Businesses Need to Focus on For Successful Social CRM
I was recently interviewed by the Wall Street Journal and was asked what the three most important things are for small businesses as they pertain to Social CRM (this applies to large businesses as well). My response focused on listening, acting, and integrating the customer into the business. Here’s a quick high level run-down of [...]
Where Does the Wall Street Journal Get its News From?
Find out from the Richter Scales, performing at the Crunchies:
