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Browse: Home / zappos

zappos

Dropping Costs While Still Providing Support–A SmartPayroll Case Study

Dropping Costs While Still Providing Support–A SmartPayroll Case Study

By Ben Kepes on September 29, 2011

Over the past couple of years I’ve spent a reasonable amount of time with Asantha Wijeyratne, CEO of SmartPayroll, a New Zealand Payroll provider. I’ve been interested to talk to him, partly because he’s a lovely guy with an interesting business ethic, but also because his business is growing rapidly,

Posted in Business, Featured Posts | Tagged Customer, customer service, rackspace, smartpayroll, zappos

Changing the Molecules of the (Board)room

Changing the Molecules of the (Board)room

By Blake Landau on November 25, 2010

Every Monday night in a cozy Brown Stone on 39th street a group of New Yorkers congregate. I was once one of these New Yorkers. At exactly 6:15 PM I would climb on the small stage, strike my gavel and start the Toastmasters meeting:  Good evening and welcome. The mission of our New York Toastmasters [...]

Posted in Trends & Concepts | Tagged Chip Conley, corporate culture, culture, James Sinegal, leadership, Maslow's hierarchy of needs, Milton Friedman, Peak, toastmasters, Uncategorized, zappos | 2 Responses

The Corporate Social Strategist Can’t Move Fast Enough

The Corporate Social Strategist Can’t Move Fast Enough

By Blake Landau on November 17, 2010

It will take more than a few Jedi-mind tricks for change agents and social strategists to convince upper management of the value of social. We are years away from where we need to be in corporate America. Yesterday it was reported that Wal-Mart made 3.5 billion dollars in the third quarter–and most of this revenue was coming from overseas operations. With the state of the American economy, social business might be the trick to speed up progress–unfortunately it’s going to have to be much faster than we can comprehend. As it stands innovation is not happening fast enough.

Posted in Trends & Concepts | Tagged altimeter, buy-in, employee engagement, leadership, management, Peter Drucker, Social Business, social media, social strategist, tony hsieh, Uncategorized, zappos

On Bootstrapping. And Big Bucks. And Organic Growth

On Bootstrapping. And Big Bucks. And Organic Growth

By Ben Kepes on June 9, 2010

Recently there have been a few posts about growth through funding and growth through organic means. Tony Hsieh from Zappos told his tale of woe about the expectations of VC’s in terms of good exits. On the other hand, Sridhar Vembu, Founder of Zoho (disclosure – Zoho is exclusive sponsor of CloudAve) wrote an excellent [...]

Posted in Small business, Strategy | Tagged duane jackson, kashflow, sridhar vembu, tony hsieh, VC, xero, zappos, zoho | 4 Responses

Amazon, the World’s Default Shopping Destination (or is it Zamazon now?)

Amazon, the World’s Default Shopping Destination (or is it Zamazon now?)

By Zoli Erdos on July 22, 2009

Recently I wrote about PaaS by Amazon – an no, as much as we like thinking of Amazon as the the key Cloud Computing infrastructure provider, it wasn’t about Platform as a Service.  It was about Pasta as a Service.  Yes, I am buying Al Dente Carba-Nada as a subscription. After all, before it become [...]

Posted in General | Tagged acquisition, amazon, customer service, online shopping, retail, shoebuy, shoes, zamazon, zappos

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