T-Shirt Friday #15 – Zendesk (#2)
Everyone knows that professional conference goers like myself attend events not to listen to presentations, not to network but to collect schwag. Over the past couple of years I’ve done fairly well collecting tech t-shirts and I decided to create a weekly series critiquing tech companies t-shirt offerings in the expectation that a company with [...]
A TechCrunch Mention Isn't a Go-To-Market Strategy (Except When It Is)
First a disclaimer – this post isn’t intended in any way to start a flame war with the mega blogs out there. Hell, in the past I’ve written for ReadWriteWeb and TechCrunch founder Mike Arrington is a good buddy of mine (he must be, we’re Facebook friends!) Rather it’s a plea for startups to really [...]
YouCalc for Zendesk, Analytical View of Helpdesk Data
I’ve written many times in the past about Zendesk (see here) and have also written about YouCalc. These two companies have much in common, YouCalc founder Rasmus Madsen was actually part of an early “friends and family” funding round for Zendesk, they’re both from Denmark (although Zendesk is now based in San Francisco) and they [...]
Zendesk Scores Series B Funding and Ditches Freemium
I’m a big fan of both the Zendesk product offering, and the company. I’ve spent a significant amount of time with the Zendesk crew, written about them since the very early days and had something of an inside view of what makes them tick. In an industry that seems sadly full of wannabe prima donnas, [...]
T-Shirt Friday #2 – Zendesk
Everyone knows that professional conference goers like myself attend events not to listen to presentations, not to network but to collect schwag. Over the past couple of years I’ve done fairly well collecting tech t-shirts and I decided to create a weekly series critiquing tech companies t-shirt offerings in the expectation that a company with [...]
One-To-One and One-To-Many, Simultaneously
I’ve written a few times in the past about Zendesk a Danish Boston-based company that provides a nice friendly help-desk tool that is a perfect way for companies to engage customers in deep one-to-one support conversations – the sort of conversations that wouldn’t happen on a customer facing forum or blog. Zendesk have gained quite [...]
Boston Here I Come
In an attempt to single-handedly support the global aviation industry, I’m once again heading on a plane to travel 30 hours or so across the world to attend a conference. This time I’m stoked to be attending Enterprise 2.0 in Boston in the third week of June. I’m a blog/media partner for the event which [...]
There’s Still Money for Good Bets
We’ve been hearing for the last six months of the evaporation of venture capital and the dearth of funding options for start-ups. It’s always nice to be able to break news of a company bucking this trend. Zendesk (CloudAve coverage here), is was a Danish based start-up that created a popular help desk tool (so [...]
The (Perhaps Not Quite) Ultimate Outsider
I’ve had a couple of conflicting experiences in the past couple of days here at the Web 2.0 Conference. Two days ago I had dinner with one of the founders from cool Danish company called Zendesk (whose mascot, appropriately enough as we’ll see, is a smiling buddha) – I wrote a review of their product [...]
Closing the Customer Loop
Zendesk is a Danish creator of a cool little help desk tool. I initially covered their offering on my own blog when I thought that Zendesk was a nice little standalone solution, that would provide some real utility for businesses with a support requirement. Of course I'm a firm believer in the value of aggregation – I [...]
