CIO playbook: Citizen development is your 'most important' tool

CIO playbook: Citizen development is your ‘most important’ tool

A citizen developer in action. Photo by Michael Krigsman. The topic of low-code platforms and citizen development has come up a lot lately during my discussions with Chief Information Officers. Given the mandate to innovate while spending less money, interest in this topic is not surprising. The heart of citizen development is giving knowledgeable end-users […]

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CIO playbook: Citizen development is your 'most important' tool

CIO playbook: Citizen development is your ‘most important’ tool

A citizen developer in action. Photo by Michael Krigsman. The topic of low-code platforms and citizen development has come up a lot lately during my discussions with Chief Information Officers. Given the mandate to innovate while spending less money, interest in this topic is not surprising. The heart of citizen development is giving knowledgeable end-users […]

Full Story »
Comcast: How customer experience drives product development

Comcast: How customer experience drives product development

Customer experience is one of those buzzwords that has come to mean anything, everything, and yet nothing at all. Although hype-mongers and tricksters have co-opted customer experience, in truth, the concept is profoundly important. At its heart, customer experience means all touchpoints or interactions between an organization or brand and its customers. It’s a simple […]

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

As I talk with the many extraordinary guests on CXOTalk, an interview discussion forum that brings together the most innovative thinkers in the world, three key business aspects of artificial intelligence have emerged. First, AI is a vague umbrella concept that ties together data and a set of technologies, such as pattern recognition and other […]

iPhone X and Note 8 compared: The ultimate guide for business users

iPhone X and Note 8 compared: The ultimate guide for business users

There’s a battle raging out there between the Apple iPhone X and the Samsung Galaxy Note 8, with strong opinions on both sides. As a proud owner of both phones, I want to share my experience and declare a definitive winner. Also read: iPhone X vs Galaxy Note 8: Which phone has better business specs? […]

Oracle and cloud: Success demands a customer-centric culture

Oracle and cloud: Success demands a customer-centric culture

Because Oracle is one of the most important players in enterprise software, I asked three top industry analysts to join me on Episode 261 of the CXOTalk series of conversations with innovators. Read on to learn how these analysts view Oracle, its position in the market, and its relationship to customers. Oracle is a 40-year […]