IT heroes: Use customer service to build business relationships

IT heroes: Use customer service to build business relationships

Image from iStockphoto The importance of building bridges between IT and business stakeholders is obvious, but getting there is hard. In his book, Driving Digital, veteran CIO Isaac Sacolick describes the need to build these relationships from the bottom up: The solutions and transformational practices that I helped implement across these organizations had more similarities […]

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Equifax : Disturbing Developments

Equifax : Disturbing Developments

Credit-rating company Equifax’s data breach, which involves an estimated 143 million people, may not be the largest that we have seen, after all Yahoo lost billions of emails in a series of data breaches, most of them brought out to the public much later. Given the nature of data at play here, this is clearly […]

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AI on the high seas: Royal Caribbean sets a course for "frictionless and immersive" vacations

AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations

Royal Caribbean, the world’s second largest cruise line, operates in 47 different countries with over 50 ships, each of which is a floating city transporting and entertaining between 2,500 to 7,000 guests at a time. Running a cruise line at this scale presents massive logistical challenges. I caught up with Royal Caribbean’s Chief Information Officer […]

Time to Drop LastPass? The Most Irresponsible, Idiotic Post Ever!

Time to Drop LastPass? The Most Irresponsible, Idiotic Post Ever!

<rant> I have not blogged for a while, but I feel my blood is boiling at such an irresponsible call by MakeUseOf, a site I used to respect: It’s Time to Drop LastPass: How to Migrate to a Better Password Manager As a long-time LastPass user, my first reaction was panic: yet another breach?  But […]

​Artificial intelligence and privacy engineering: Why it matters NOW

​Artificial intelligence and privacy engineering: Why it matters NOW

As artificial intelligence proliferates, companies and governments are aggregating enormous data sets to feed their AI initiatives. Although privacy is not a new concept in computing, the growth of aggregated data magnifies privacy challenges and leads to extreme ethical risks such as unintentionally building biased AI systems, among many others. Privacy and artificial intelligence are […]