Oracle and cloud: Success demands a customer-centric culture

Oracle and cloud: Success demands a customer-centric culture

Because Oracle is one of the most important players in enterprise software, I asked three top industry analysts to join me on Episode 261 of the CXOTalk series of conversations with innovators. Read on to learn how these analysts view Oracle, its position in the market, and its relationship to customers. Oracle is a 40-year […]

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Data science: Feeding the all-seeing beast

Data science: Feeding the all-seeing beast

Pervasive data science is becoming a core enabler of business innovation and competition. Given this importance, it’s worth examining the context of data science to consider its trajectory and future value. In my view, primary challenges around data science for business leaders comes from three sources: Business people do not always understand the power and […]

IT heroes: Use customer service to build business relationships

IT heroes: Use customer service to build business relationships

Image from iStockphoto The importance of building bridges between IT and business stakeholders is obvious, but getting there is hard. In his book, Driving Digital, veteran CIO Isaac Sacolick describes the need to build these relationships from the bottom up: The solutions and transformational practices that I helped implement across these organizations had more similarities […]

Equifax : Disturbing Developments

Equifax : Disturbing Developments

Credit-rating company Equifax’s data breach, which involves an estimated 143 million people, may not be the largest that we have seen, after all Yahoo lost billions of emails in a series of data breaches, most of them brought out to the public much later. Given the nature of data at play here, this is clearly […]

AI on the high seas: Royal Caribbean sets a course for "frictionless and immersive" vacations

AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations

Royal Caribbean, the world’s second largest cruise line, operates in 47 different countries with over 50 ships, each of which is a floating city transporting and entertaining between 2,500 to 7,000 guests at a time. Running a cruise line at this scale presents massive logistical challenges. I caught up with Royal Caribbean’s Chief Information Officer […]