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Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

More about Ben here.

5 responses to “SaaS, Accounting, Microsoft Money and Hyperbole.”

  1. aydinke

    Why are the service expectations around hosted services so demanding when most people still don’t back up their desktop PCs?!

  2. jwkomar

    The inherent challenge with cloud computing and SaaS is that of control, many organizations feel they have better control if they can see the physical server in their office. Now, that doesn’t necessarily mean the data is secure which in most cases it isn’t, but it is a false sense of security that they believe in. As a company, we do remote hosted desktops and see this first hand with our local customer base, many of which have outdated equipment, un-patched servers and applications running on what they call a server (Windows XP with a shared directory). In all most have poor backup plans if any at all with no redundancy in any of their systems, it is a recipe for disaster but one they naively accept because they have “control”.

  3. juliantsmith

    Thanks for an interesting and informed post – certainly from MYOB’s perspective we’re seeing a significant trend towards cloud based solutions and we’re been active in that space for around 5 years now. We’re currently got around 78k clients using our cloud applications in Australia and New Zealand today (mainly in payroll, staff management and website services).

    MYOB has often been singled out as a “traditional software” provider, and there has been much comment about the emergence of SaaS accounting solutions.

    The reality from our perspective is that the platform for delivering a great service or solution is ultimately irrelevant to the SME client. We have a little over 1 million SME clients in Australia and New Zealand – and they frequently tell us directly, through user groups and via research that they aren’t fussed on the “infrastructure” behind the solution. The key requirement is that it “just works”, is a quality solution and makes business life easier.

    At MYOB, we’ve always been about making business easier and providing businesses with choice. The ability to choose not only how they want to do business, but how they want to work with us and how they create a network of support from accountants, banks, financial advisors, staff and even the Government. We’re the people behind over 1 million businesses, so every decision we make is carefully considered. We can’t afford to rush to market, be drawn into fads, or have or clients spend their money on things that aren’t important for them.

    I can assure you, for the average SME business owner, the “cloud” is not top of mind – they seek and reward vendors who give businesses the tools to make the complex, simple, and the time consuming, efficient. In essence, it’s all about making business life easier .

    Certainly our R&D efforts and investment is heavily “cloud” centric – it just makes sense and expect MYOB to deliver real innovation using the “Cloud” in 2010.

    What won’t change is our passion for doing the basics well and giving our clients the choice to work with us in a variety of ways, in a number of channels and via a wide range of business solutions.


    Julian Smith
    General Manager
    MYOB NZ Limited

  4. Ben Kepes

    @Julian – thanks for your comment… I’m looking forward to seeing what 2010 will bring….