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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “Computer Says No!”

  1. Zoli Erdos

    I had the exact same debacle with United, then a few years ago they essentially stole my 90K miles which expired. Sure, their rules are spelled out, and I “sould have known” better. After all it is the traveler’s duty to remember all rules. Courtesy email before expiry? C’mon, why bother…