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Strategic Consultant with HYPE Innovation, helping enterprises get more value from their innovation programs. Firm believer in the concept of jobs-to-be-done, which stresses the importance of understanding customers' wants and needs. Also sports a 2:57 marathon PR. Dad to two awesome kids.

4 responses to “Would You Manage CRM with a Wiki?”

  1. Patrick Thomas

    The other way around to look at it, is to embed interactive business applications within Wiki pages, from Excel-style grids to task and sales management. This is what we aim for with our, see for more information.

  2. Bill Treat

    This is an interesting article and it brings up some thoughts as we try to build out our CRM and at the same time make our way into social marketing.

    Also, thanks for the link to Sameer’s article. I hadn’t seen it before. More great info.