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Director, OpenShift Strategy at Red Hat. Founder of Rishidot Research, a research community focused on services world. His focus is on Platform Services, Infrastructure and the role of Open Source in the services era. Krish has been writing @ CloudAve from its inception and had also been part of GigaOm Pro Analyst Group. The opinions expressed here are his own and are neither representative of his employer, Red Hat, nor CloudAve, nor its sponsors.

4 responses to “Loss Of Control And Transparency In The Cloud Era”

  1. Amelia @ IT Management

    You just can’t avoid outages. Cloud services still need to be maintained and upgraded.

    But what’s great is that you never really need to worry about calling somebody to fix a problem. Those guys providing just do it without any prompting.

  2. Sean McDermott

    I agree that providers are getting more transparent. It not only a function of a new “cloud” world, but online accountability with social networking is a huge impact. 10 years ago if your outsourcer was doing a bad job, no one knew. This new cloud service providers, its easier to switch as the infrastructure is commoditized and the ability to blog about providers is so much easier. All in all, a good thing though, because competition and accountability make for better services and more innovation.

  3. Steve Levine

    Look at Amazon EC2 SLA.
    This is the new transparency. Of course, there are SLA’s and there are S*L*A*’s. As with any SP, if you are willing to pay, they will add 9’s to your annual availability. If it is outside their control like Force Majure, last mile or third-party connections you are in the same boat as any consumer of services. Stuff happens. It is getting better … fast. Knowing what the SLA is before subscribing and living with what you can afford is SOP for Cloud Commerce.