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Director, OpenShift Strategy at Red Hat. Founder of Rishidot Research, a research community focused on services world. His focus is on Platform Services, Infrastructure and the role of Open Source in the services era. Krish has been writing @ CloudAve from its inception and had also been part of GigaOm Pro Analyst Group. The opinions expressed here are his own and are neither representative of his employer, Red Hat, nor CloudAve, nor its sponsors.

One response to “Okta Expands Into Service Catalog Business”

  1. Doron Gordon

    Great post Krish and interesting direction for Okta. As you mentioned, an IT Service catalog is part of ITIL and part of the service request and fulfillment process, and as such must be integrated into the ITSM suite used by the organization to manage all other IT services including the service desk, incident, problem and change management processes.

    I think there is a lot of value in offering automation of service fulfillment as provided by Okta but at the end of the day IT organizations want to offer (and support) a single self-service portal to eliminate confusion by their end-users. So maybe another direction for Okta is to integrate into the service fulfillment process in addition to offering a service catalog that is limited to provisioning other SaaS services.

    We at SAManage provide a SaaS ITSM solution that supports the main ITIL modules including a service catalog and a self-service portal. Customers use the self-service portal to let end-users request services from IT (whether the service is fulfilled by IT or by a 3rd party like Okta), and the service fulfillment process has to support both options.

    Gotta make some calls to our friends at Okta!