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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

2 responses to “What is the Future of Email?”

  1. vince

    Email is not an efficient/productive tool of managing task priority, sharing information, nor encouraging open communication. Yet people spend multiple hours a day on emails. I see in the future a better collaboration messaging system largely replacing email.

  2. Dominique De Vito

    Philosophy has been the mother of various disciplines: what was called Philosophy centuries ago specialized into Mathematics, Physics and so on…
    IMHO what is happening to email follows the same way. Once some collaboration patterns have been discovered, they have been “extracted” from email blob to be instanciated into specific tools. So, yes, in the best world, email future sounds like “a simple notification system or a type of “pager” instead of an actual information sharing and communication platform” like you wrote.

    This being said, email tools should follow the same way to survive (and to help happen the future mentionned before). These email tools should embrace these already discovered collaboration patterns beyond email used as a blob for dealing with whatever piece of information is conveyed. And, in a post “A clearer vision about Thunderbird’s possible futures” – I have explored different axis of development for Thunderbird (or whatever client-side email tool): 1) the ‘application’ axis, 2) the ‘data’ axis, 3) the third way is a kind of mix between the previous ones.

    Let’s note that, after having read quite a bunch of your posts about email, I noticed we are quite on the same line: email won’t die, and “There should be a way to extend email solutions to do more” as you wrote.