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Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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2 responses to “Zendesk + edocr Makes Support Easier and More Repeatable”

  1. Manoj Ranaweera

    Hi Ben

    Thanks for the coverage and great article. On the last point you raised,

    1. It makes sense for Zendesk to partner with best of breed products that can add significant value, as our job is to make sure we provide maximum possibility for collaborations around a document.
    2. We are in the business of serving the same document to multiple apps, which means customers get immense value by using We are just scratching the surface on this regard.

    We are beginning to appreciate more and more about repeat use of the same document, especially within an environment such as Zendesk. You highlighted a great use case there.

    Many thanks