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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

3 responses to “The Cost of a Disengaged Employee”

  1. Jeremy

    One of the things I don’t understand is why employee engagement has been ignored by so many organizations and employers for such a long time. Only now it’s beginning to dawn on some of them how strongly it’s connected to having satisfied customers and thus making more profit. In my opinion one of the most important ways to engage employees is to show them the progress that the company is making. There’s nothing that puts me off more than a dull and steady job. You would be surprised but unhappiness in the workplace where progress means nothing is often connected to health problems. According to various surveys, people with low-paying jobs and with few possibilities to make progress have a higher risk of heart disease than those who feel satisfied in their careers. I just recently read that only a small number of employees are happy with their working environment which results in increasing importance being placed on different wellness programs and even a workplace exercise regimen to increase productivity and develop a more positive attitude.