LinkedIn Twitter Facebook
Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

5 responses to “Can Social Media Customer Care Scale? Should it Scale?”

  1. Diwant Vaidya

    […]CloudAve wrote an article about Frank Eliason, who spearheaded Comcast’s customer care on Twitter (@comcastcares)[…]