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Publisher / Editor @ CloudAve and Enterprise Irregulars. Industry Observer, Blogger, Startup Advisor, Program Chair @ SVASE (Silicon Valley Association of Startup Entrepreneurs). In his "prior life" spent 15 years immersed in the business of Enterprise Software, at management positions with SAP, IBM, Deloitte, KPMG and the like.

2 responses to “If Support = Sales, Lousy Support = Lost Sales”

  1. botchagalupe

    Some how it never seems to work that way for IBM.Tivoli. They have the worst support on the planet and people keep shelling out millions for their software. Great post.


  2. Rayanne Langdon

    Haha, this is hilarious, Zoli. The conversation reminds me a lot of: