2 responses to “Moving your company’s application or service into the Cloud? Beware of what your customers will expect”

  1. Timothy B. Jones (@tbjbuzzient)

    In total agreement, Dan. On of the things we learned early on at Buzzient is that Amazon’s default Terms of Service and SLA’s are designed for enterprise users. So, there’s a risk and capabilities gap. This is both the opportunity to set SLA’s with customers, as well as an opportunity for independent cloud hosting providers to differentiate. Great article.