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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

2 responses to “The Future Employee Must Posses the Skill and Will to Learn”

  1. Steve Ardire (@sardire)

    Learning is a lifelong process and the better independent consultants / freelancers ( whose numbers are growing fast ) have been faster and smarter practitioners of what Friedman is saying here for employees otherwise they would not get the gigs and get paid 😉

  2. Alana H.


    I was reading this and thinking – this guy must be in my head since this is exactly how my thought process goes. I think that information is power, and the internet is a vast, limitless reservoir that can help anyone become whoever they want to be. It’ll take a long time for people to catch up with this concept, but I am glad that there are crusaders out there who are illuminating the way ahead.