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Telecom/VoIP/UC/Mobility enthusiast. Blogolyst, Consultant, and Analyst publishing independent telecom and UC research at TalkingPointz. Dave is CEO of Verge1 which offers independent analysis and interpretation of business communications systems and technologies. Dave works with the major vendors, end users, and media sources. His independent research is available for download at Dave regularly contributes to this site and other major sites focused on communications. His blog PinDropSoup is one of the most popular independent telecom oriented blogs on the web.

4 responses to “The Contact Center in the Sky”

  1. sbils

    An interesting part of the cloud contact center value prop is the flexibility it provides enterprises to move agents from call centers to work-at-home environments. We recently explored this topic in post at Leverhawk –

  2. Joe Staples

    Nice roundup of recent cloud contact center news and growth in this segment of the market. With the increased flexibility, quicker time of deployment, reduced IT requirements, and change in the payment model, I don’t know how a contact center couldn’t consider the cloud for their next gen contact center.

  3. Jason Napierski

    Small contact centers have the same needs as large contact centers but have less resources. This is why cloud based contact center solutions are ideal. With a cloud solution, there is no additional burden on the IT department.