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Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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6 responses to “Netsuite Broadening its Horizons”

  1. zoli

    I actually had very good experience with NetSuite, the product 4 years ago, as a customer.

    Perhaps surprisingly, even the Sales experience was smooth – decent, honest, helpful Sales Rep, who almost felt like a Consultant. The Consulting Manager, on the other hand was more like the Bad Sales type.. oversell, under-deliver – and we did not need him in the first place, just accepted NetSuite’s aggressive bundling.

    Obviously 4 years is a long time, I cannot asses their Service performance or sales tactics today.

    One thing is clear though: at least until SAP really rolls out BYD, NetSuite is the only comprehensive integrated On-Demand business offering – and that commands a premium price.

  2. mcannonbrookes

    As an Australian company, I can’t understand this press release as Netsuite has been in Aus for a few years now – I’d say 2 or 3 if I can guess.

    As a Netsuite customer, I have to say I can’t recommend their service or product due to numerous issues (both with the software and the people) we’ve had.

    As always though, YMMV!


  3. Ben Kepes

    @Mike – hmmm not sure about this – maybe they’re furthering their push??? Really keen to talk to you about the issues you’ve had if you’ve evr gt 10 mins or so…..

  4. adam_stone

    We had a terrible experience with NetSuite but that is old news. What people considering NetSuite really need to look closely at is there restrictive data back up and data export functionality. I wrote about our experiences here.

  5. sunkissedroses

    I think this website has a pretty good assessment of NetSuite.