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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “Implementing Enterprise 2.0 at Océ Part Five: Lessons Learned and Future Plans”

  1. kellybriefworld

    This is an excellent whitepaper on the subject of blocking social networking apps. It has lots of insightful and useful information about identifying and controlling Enterprise 2.0 apps (Facebook, Twitter, Skype, etc.)