Yup. They tumbled and plunged all the way to exactly where they were last week.
More interesting, for me, was the company’s emphasis on its increasingly important business supporting customers of other people’s clouds. Unsurprisingly, Barb Darrow and Ben Kepes were amongst those looking past the tumble-plunge to ask some more probing questions about this strategic direction.
Rackspace already supported customers of Google Apps (Google thingummybob for Work, these days), and recently made similar noises about supporting users of Microsoft’s cloud-based productivity suite. As I’ve discussed more than once before, I’m still not wholly convinced by this strategy.
Someone can build a business teaching people how to check their GMail. But for Rackspace, which has built a reputation based upon control and knowledge of the stack? There’s too much beyond their control. If Google Apps or Office 365 go down, your Rackspace support engineer won’t know – or be able to do – much more than you. That’s not good.
Being a person on the end of a phone, supporting someone else’s infrastructure? That doesn’t feel like a good direction for this particular company to head. They, I know, disagree… and I look forward to future numbers proving that they were right and I was not.
(Cross-posted @ Paul Miller)