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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “Where Does Email Fit Within Social CRM?”

  1. Jim Schwab

    Hi Jacob, long time no talk since Boston when I was with Techrigy. How about this….. Where does CRM (social) fit in with mobile (not just email). Mobile is starting to rival email in certain ways as a consumer channel for marketers and will be even more so in coming months and years.

    I’d like to show you our mobile survey and marketing software when u have a chance.