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Principal of Chess Media Group, a social business consultancy. Jacob works with mid and enterprise organizations on developing customer and employee engagement strategies. He is also the co-author of Twittfaced, a social media 101 book for business. Jacob authors a Social CRM and Enterprise 2.0 blog.

One response to “For the First Ever Social Customer Relationship Management is Coming to Blog World Expo!”

  1. Bob M

    Jacob, I enjoyed your presentation at Blogworld. Can I get a copy of your presentation? I am trying to talk to the powers that be about social CRM and your presentation is the best I’ve seen.